Terms & Conditions

Cancelling an Order

Please contact us by phone on 01775 719039 or by email freedom@tulipmobility.co.uk as quickly as possible if you wish to cancel an order. Any refunds will be made to your original payment method either within 3 working days if the item has not been dispatched or within 5 working days of receipt of the item back at our warehouse.

Changing your Mind

You have 14 days from receiving your order to cancel your order and 14 days from notification of cancellation to return the item. Please not that some items are not eligible for this. Pease see our returns page for more details.

Payment

We accept Visa and MasterCard Debit and Credit Cards and Paypal payments. You will receive an email with details of your order. Please check that this is correct. If you encounter any difficulties, please give us a ring and we will sort them out for you.  Very rarely, a mistake occurs on our website, such as a pricing error or a product is out of stock due to high demand. If this happens, we will contact you to discuss the issue and resolve it to your satisfaction.

In all cases of dispute the law which is applied is that of England.

Making a Complaint

Should you have a complaint, please call us on 01775 719039 in the first instance. If you are not satisfied, then please send an email to freedom@tulipmobility.co.uk. We endeavour to resolve any complaints fairly and to your satisfaction.